Refund Policy

Description

Payback is a client application to receive the amount paid for an item.

Reason for Refund

• The acquired product is out of stock and can not be delivered and other similar features of equal or greater value.

• Delivery time exceed 30 working days from the date of purchase without the customer receives the product.

• The product was lost by the courier.

• It has been charged the wrong amount to the customer the refund applied for the difference.

• Because of the different scenarios that can be in online shopping, all cases not covered by these policies will be reviewed and prosecute by ecuatepi.com individually.

Requirements

To request a refund, you will be asked the following information, which can be sent by E-mail, chat or telephone:

1. The Order Number you purchased your product.

2. Article description and / or order.

3. Reason for refund request.

4. Payment to purchase was acquired.

5. Sending if the product needed, the conditions shall be evaluated by ECUATEPI SA prior to a possible refund.

6. Confirmed receipt of redemption request will proceed to the same review process, receiving the authorization request does not imply reimbursement.

7. Refund requests will be reviewed and advised the client in both cases to proceed as in cases of no source of reimbursement and motives.

8. Shipping costs for returning the product paid by the customer, if you wish we can send a guide for harvesting the product and the cost of shipping will be deducted from refund is scheduled.

Time

The estimated time to process a refund once it is authorized:

• Payment by TDC time 10-15 working days.

• Payment by Bank Transfer 10 business days.

• In the case of payment with credit vouchers will change physical products in the same price initially purchased.

• Bank Deposit, 5 working days.

Exceptions

The following exceptions apply for refunds. 

•The product of not working properly and has been reported within the first 15 days of receipt, the customer and ECUATEPI SA agree to wait for the revision of the article and the repair of the same, just in case it is not repair may be possible to change the product with new.